Refund policy

Last updated: October 26, 2026

We want you to be happy with your gear. If something is not right, here is how returns work.

30-day returns

Most unused items can be returned within 30 days of delivery for a refund to your original payment method. Items must be in new, unused condition with original packaging, tags and all included accessories.

Items that cannot be returned

- Items that have been installed, used, or show wear
- Gift cards and sale or clearance items marked final sale

How to start a return

Email wheelhousebikeworks2026@gmail.com with your order number and the reason for the return. We will reply with return instructions and the correct return address. Because some products ship directly from our brand partners, the return address may differ from our shop address, so please wait for instructions before sending anything back.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend using a tracked shipping method. Original shipping charges are non-refundable.

Refunds

Once the return is received and inspected, we will notify you and issue your refund within 5–10 business days. It may take additional time for your bank or card issuer to post the credit.

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order.

Damaged, defective or wrong items

Contact us within 7 days of delivery with photos and we will make it right with a replacement or full refund at no cost to you.

Warranty

Many of the brands we carry, including Fenix and BiKASE, offer manufacturer warranties. Contact us and we will help you with the warranty process.

Wheelhouse Bike Works LLC · Fayetteville, NY · By appointment only · (315) 719-9985 · wheelhousebikeworks2026@gmail.com