Shipping policy

Last updated: October 26, 2026

Thank you for shopping with Wheelhouse Bike Works. We currently ship within the United States.

Processing time

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Our products ship directly from our brand partners' warehouses, so an order with several items may arrive in more than one package, sometimes on different days.

Shipping rates

Shipping is calculated at checkout based on the items in your cart and your shipping address. You'll see the exact cost and any available delivery options before you pay. If your order includes items from more than one brand partner, their shipping charges are combined into one total at checkout.

Larger items such as kids' bikes, trailers, storage racks and shelters may ship by ground freight and can take 5–10 business days.

International orders

We don't ship outside the United States at this time.

Tracking

You will receive a confirmation email with tracking information as soon as your order ships. If you have not received tracking within 5 business days, please contact us.

Damaged or lost packages

If your order arrives damaged, please email us within 7 days of delivery with photos of the packaging and the item so we can file a claim and send a replacement. If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, then contact us and we will help.

Local pickup

Live near Syracuse? Contact us before ordering and we can arrange a pickup time by appointment in Fayetteville, NY.

Wheelhouse Bike Works LLC · Fayetteville, NY · By appointment only · (315) 719-9985 · wheelhousebikeworks2026@gmail.com